Privacy Policy

---

At Florea, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, make a purchase, or interact with us.

Information we collect

We may collect the following types of information:

• Personal information, including your name, email address, phone number, shipping and billing addresses.
• Payment information necessary to complete your purchase. Payment details are processed securely by our trusted payment providers, and Florea does not store your full payment card information.
• Order history and purchase preferences.
• Information you provide when contacting our Customer Care team.
• Technical information such as your IP address, browser type, device information, and website usage through cookies and similar technologies.

How we use your information

We use your information to:

• Process and fulfill your orders.
• Provide customer support.
• Communicate with you regarding purchases, shipping updates, returns, and account activity.
• Send marketing communications if you have chosen to receive them.
• Personalize your shopping experience.
• Improve our products, website, and services.
• Detect and prevent fraud and maintain the security of our website.
• Comply with legal and regulatory obligations.

Marketing communications

If you subscribe to our newsletter, we may send you updates about new collections, exclusive offers, events, and brand news. You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website performance, remember your preferences, and enhance your shopping experience. You may manage or disable cookies through your browser settings, although some website features may not function properly.

Sharing your information

We do not sell your personal information.

We may share your information only with carefully selected service providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, analytics providers, marketing platforms, and customer support services. These partners are required to protect your information and use it only for the services they provide to Florea.

We may also disclose information when required by law or to protect our legal rights.

Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no method of electronic transmission or storage is completely secure, we continuously work to maintain appropriate security measures.

Your privacy rights

Depending on where you live, you may have rights regarding your personal information, including the right to access the information we hold about you, request correction of inaccurate information, request deletion of your personal information where permitted by law, withdraw consent for marketing communications, and request a copy of your personal information.

To exercise these rights, please contact us using the information below.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-party services

Our website may contain links to third-party websites or services. Florea is not responsible for the privacy practices or content of those third-party websites, and we encourage you to review their privacy policies before providing personal information.

Children's privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: contact@floreausa.com

Website: www.floreausa.com